Public Sector — IBU

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Public Sector

Digital government and citizen service transformation

IBU partners with central government departments, local authorities, NHS bodies, defence agencies and public sector organisations to modernise legacy systems, transform citizen-facing services, strengthen cybersecurity, and harness data analytics to improve policy outcomes and operational efficiency.

Discuss Your Project
Overview

The Sector Challenge

Public sector organisations face the dual challenge of delivering better citizen services with constrained budgets, while managing the security and compliance obligations of handling sensitive government data. IBU brings deep public sector experience — including SC-cleared delivery capability — and a track record of delivering complex digital transformation programmes within government procurement frameworks including G-Cloud, DOS and Crown Commercial Service agreements.

Key Challenges

What We Solve

  • Legacy system modernisation and technical debt reduction
  • Citizen-facing digital service transformation (GDS standards)
  • Data sharing and cross-departmental interoperability
  • Cybersecurity and Cyber Essentials Plus compliance
  • Cloud migration within government security frameworks
  • AI and data analytics for policy and operational insight
  • Procurement and case management system replacement
  • Workforce digital skills and change management
  • GDPR and data protection compliance
  • Accessibility (WCAG 2.2) and inclusive design
What We Do

Our Capabilities in Public Sector

01Legacy Modernisation & Technical Debt Reduction
02Citizen Digital Service Design (GDS Standards)
03Data Sharing & Interoperability Platforms
04Cybersecurity & Cyber Essentials Plus
05Government Cloud Migration (IL2/IL3)
06AI & Data Analytics for Policy Insight
07Case Management System Development
08Procurement & Finance System Modernisation
09GDPR & Data Protection Compliance
10Accessibility (WCAG 2.2) & Inclusive Design
11SC-Cleared Delivery Capability
12G-Cloud & Crown Commercial Service Procurement
Value Delivered

Business Outcomes

Citizen Experience

GDS-compliant digital services reduce call centre demand and improve citizen satisfaction with government interactions.

Cost Efficiency

Legacy decommissioning and process automation reduce operational costs and free budget for frontline services.

Data-Driven Policy

Integrated data platforms give policy teams the real-time insight needed to make evidence-based decisions.

Security Assurance

Cyber Essentials Plus and government cloud security frameworks protect sensitive citizen and government data.

Procurement Speed

G-Cloud and DOS framework agreements reduce procurement timelines and commercial risk.

Accessibility Compliance

WCAG 2.2 compliant services meet legal obligations and ensure services are usable by all citizens.

Case Studies

Client Impact

01

Benefits Case Management

Replaced a 15-year-old benefits case management system for a central government department, reducing processing time by 45% and improving claimant satisfaction scores.

02

Data Analytics Platform

Built a cross-departmental data analytics platform for a regional government body, enabling real-time performance dashboards and evidence-based resource allocation.

03

Citizen Portal

Delivered a GDS-compliant citizen self-service portal for a local authority, digitising 34 services and reducing face-to-face contact centre demand by 28%.

04

Cyber Essentials Plus

Delivered Cyber Essentials Plus certification for a public body with 4,000 users, remediating 140 vulnerabilities and achieving certification within 12 weeks.

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