Digital Onboarding Transformation for a Tier-1 European Bank

Client Overview
Industry: Financial Services (Top 10 EU Bank)
Size: €650 Billion AUM | 22 Million Customers
Regions Served: EU, UK, CEE
Engagement Model: Regulatory Tech + UX Design + Document AI
IBU’s Role: eKYC Automation, Fraud Prevention, Compliance Alignment (GDPR, PSD2)

The Challenge: Friction-Filled Onboarding with High Drop-Off Rates

The bank’s traditional onboarding required 7+ manual steps. Delays, paperwork, and regulatory bottlenecks led to a 38% abandonment rate in digital account creation.

Pain Points:

  • Long onboarding time (up to 5 days)
  • Poor mobile UX and accessibility issues
  • Manual KYC leading to errors and fraud risks
  • Multiple country-specific compliance overlaps

Why IBU? Where Compliance Meets Experience

IBU brought together:

  • AI-powered document verification and identity checks
  • Low-code platform integration for faster rollout
  • Human-centric UI/UX design aligned with EU regulations
Euro notes and coins symbolizing European economic

The Solution: Frictionless, Compliant, Mobile-First Onboarding

Phase 1: Experience & Workflow Redesign

  • Journey mapping for 6 customer types across 4 countries
  • Introduced biometric ID verification and live selfie match
  • UX upgraded with accessibility-first design

Phase 2: AI + Document Intelligence

  • Extracted, validated, and stored 17 document types with NLP
  • Automated compliance alerts and fraud signals
  • Integrated with internal AML/PEP databases

The Metrics: What We Delivered

Metric

Before IBU

After 4 Months

Avg Onboarding Time

5 days

30 minutes

Customer Drop-Off Rate

38%

9%

Regulatory SLA Compliance

84%

99.5%

Fraudulent Account Openings

0.8%

0.1%

“We achieved 5x faster onboarding without compromising on compliance.”

Comments (2)

  • Carmelasweek

    Matt Michael D’Agati is the founder of RW, an alternative energy Firm in Massachusetts.

    A few time period ago, embarking on an adventurous journey, Matthew D’Agati delved into the world of alternative energy, as well as in a short opportunity started efficiently selling megawatts of power, primarily on the business sector, working with developers of solar farms and local businesses in the “planning” of their campaigns.

    Continuous media found in the firm, brought Matthew to sign up for a surrounding startup 2 a very long time earlier, and in a short time, he became their CSO, responsible for all operations and work improvement, along with being supplied minority control.

    Through strategical joint ventures and sheer get the job done principles, Matt D’Agati brought that business from an initial very first-year income to more than a 220% enhance in megascopic earnings by day two. Based on that foundation, Renewables Worldwide’s (RW), a warhorse-purchased business, was established with missionary post of serving renewable vigor remedies for an intelligent and more eco- friendly future.

    Most really, understanding there is a niche in the market and an enhanced method to generate gains, RW’s is one of the few manufactures in the US . to direct on consumer obtain, focusing in both financial and household solar-operated ranch off-take. Their own perception is to create a money facilities on a community-based, regional, countrywide level, offering a multitude of replenishable potential services and products through the of Renewables Worldwide, Inc..

    This dedication in ones alternative industry carries on to inspire and inspire Matthew in lasting his solicit to work with companies that relate the very same of giving natural vitality treatment methods for a much more alternative outlook. Matthew has the in company from a business program at Hesser College.

    How does climate influence solar energy? Details by Matthew D’Agati.
    Transforming to Low-carbon Technologies: Problems and Prospects from matt dagati fdd2c73

  • Aaronbeafe

    Another essential reason to change to solar power may be the financial savings it gives. Solar power panels are designed for generating electricity for businesses, reducing or eliminating the necessity for traditional resources of energy. This will lead to significant savings on energy bills, particularly in areas with a high energy costs. Furthermore, there are many government incentives and tax credits offered to businesses that adopt solar power, rendering it much more cost-effective and affordable.

    The technology behind solar technology is not at all hard, yet highly effective. Solar energy panels are made of photovoltaic (PV) cells, which convert sunlight into electricity. This electricity may then be kept in batteries or fed straight into the electrical grid, with respect to the specific system design. To be able to maximize the many benefits of solar technology, you will need to design a custom system this is certainly tailored to your particular energy needs and requirements. This will make certain you have the best components set up, such as the appropriate amount of solar power panels and also the right style of batteries, to maximise your energy efficiency and value savings.

    Why corporate energy consultants contribute to corporations, as elucidated with Matthew dagati.
    Solar-Powered Smart Grids & Infrastructure dfdd2c7

Comments are closed.